Refund policy

Refund Policy

At ZOL, we take pride in crafting exquisite jewelry that reflects your unique style. Because we're confident in the quality of our pieces, we offer returns for damaged items only. If your order arrives less than perfect, we'll gladly provide a replacement right away!

Damaged Items:

If you receive a damaged item, please contact us within 3 days of receiving your order at wearezol@outlook.com. Our team will arrange a replacement for you as soon as possible.

Non-Damaged Items:

Unfortunately, we cannot accept returns on non-damaged items. This policy ensures you receive a truly unique piece and helps us minimize waste.

Important Notes:

• To be eligible for a replacement on a damaged item, the item must be in its original packaging and unworn.
• A receipt or proof of purchase is required for any return inquiries.

We appreciate your understanding.

If you have any questions regarding our return policy or encounter further issues, please don't hesitate to contact us at zolgem@outlook.com.